Refund is valid if it falls under these categories

• Damaged in Transit
• Incorrectly Shipped 
• Faulty Product

We do not offer refunds on used products and lash adhesives.

If you would like to lodge a refund, please email us at Hello@ktstudioco.com With details of your order number and the reason for a refund.

We offer 2 types of shipping

1. STANDARD SHIPPING (AUSTRALIA POST) Please allow 5-7 Business days

2. EXPRESS SHIPPING (AUSTRALIA POST) Please refer to the Aus post Express Post Network for delivery times (sending from post code 2114)

Once the package has been sent and left our warehouse, KTstudio.co is unfortunately not liable for any lost/missing packages.

HOW TO APPLY:
Measure: Place false lash against your natural lash. Trim the lash if you need to. Hot tip: Face the lashes away from you and trim the band to avoid trimming the lash hairs.

Preparation: Apply the adhesive to the lash band. Wait 15-20 seconds for adhesive to become slightly clear and tacky
Apply: With tweezers or your fingers, hold the eyelash from the middle of the band and place that as close to your lash line as possible. Then grip the end of the eyelash and apply it to the end of your lash line and repeat on the inner corner.

HOW TO REMOVE:
Use micellar water on a cotton pad and gently press on top of your eye and lashes to loosen the glue. Gently pull the lash off, and if there is excess glue on the eyelashes gently remove before storing your lashes in your box to re-wear. Up to 15 wears with correct care